The Nigerian Communications Commission (NCC) has expressed its commitment to prioritize the fulfillment of expectations from the three primary stakeholders in the industry: Consumers, Licenses/Industry, and the Government, as part of its overarching agenda.
Aminu Maida, the Executive Vice Chairman (EVC), communicated this strategic focus during a media session in Lagos. He outlined that the commission’s objectives for the upcoming years would be steered by four key areas: collaboration, a data-centric approach, ensuring compliance, and digitization. Maida shared his vision for the Commission’s future operations, emphasizing these four pillars as the driving forces guiding their strategic initiatives.
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Collaboration: “So I think that in the spirit of how we will be working with our stakeholders, whether it is the government, the media or the consumers of telecom services, Collaboration is going to be a very strong driver for us.
Data Centred: “We are living in a digital age and as a regulator of telecommunications infrastructure, it goes without saying that we are in a position to be able to leverage the data which flows through the commission and to be able to make decisions that are well informed.
“This means that in everything we do, we are going ensure that as much as possible, we are data driven. So we are going to be diving a lot of data from our stakeholders and also use that to project the work we are doing for greater transparency because if we don’t measure and hold people accountable, we cannot drive efficiency and performance.
Compliance: “As a regulator and as empowered by the NCDA act and the regulations put in place, we have the powers to hold our licensees to their obligations.
“We plan to hold all licensees accountable while ensuring that it delivers a Quality Experience for consumers and investors alike.
“Over the years, the industry have been in the developmental phase. It is time we push ourselves into maturity phase whereby we will be driving compliance. Where ever our licenses have an obligation to meet, we will be expecting them to meet those obligations, if they have agreement within themselves, we will be expecting them to honor those agreements.
Digitalisation: “We will be using Digitalisation to drive efficiencies so that we can do a lot more,” he said.
Maida took advantage of the meeting, coinciding with his 100th day in office, to unveil his strategy, concentrating on three primary stakeholders: Telecommunications Consumers, the industry encompassing licensees and potential investors, and the government. Maida clarified that the commission’s approach would involve addressing the distinct needs of these stakeholder groups.
He highlighted consumers’ desire for a comprehensive quality experience and outlined plans to guide this experience, from selecting telecom services to moving away from subjective opinions when choosing a network. Maida emphasized leveraging data to empower consumers and reduce reliance on multiple SIM devices, aiming for universal connectivity.
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Areas such as usage patterns, data tariffs, speed, and coverage will be collaboratively addressed with licensees to enhance consumer understanding of habits driving greater data usage. The commission aims to drive transparency, moving beyond merely reporting escalated issues to understanding trends, common issues, and operators’ actions for accountability throughout the value chain. Security and integrity from the consumer’s perspective will also be prioritized.
Maida committed to enhancing industry resilience by reviewing operating standards and aligning them with international best practices and corporate governance. Additionally, the commission will focus on advocacy, particularly in promoting international infrastructure. Initiatives such as evaluating Right of Way (RoW) charges for fiber network deployment and addressing multiple taxation issues are currently under consideration.
Highlighting the role of the communication sector in enabling innovation across industries, Maida emphasized the need for the government stakeholders to contribute to GDP growth, job creation, increased economic activities, and fostered collaboration within sectors. He expressed the commission’s commitment to facilitating industry innovation and advancement.
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