The Association of Licensed Telecommunication Operators of Nigeria (ALTON) has addressed online reports suggesting a link between the ongoing subscriber line barring exercise and the planned national protest. The organization categorically states that there is no connection between the two events. The deadline for the NIN/SIM link registration was previously set for July 31, 2024.
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In a statement signed by Engr. Gbenga Adebayo, Chairman of ALTON, it was explained that the harmonization exercise of the SIM Registration database and the National Identity Database has been ongoing for several months. This effort aims to improve the integrity of the National SIM registration database. Customers who recently had their lines blocked are those whose records showed a mismatch between the databases. Affected customers are advised to contact their service providers through the communicated channels to resolve the issue.
To assist customers in unbarring their lines, the following steps have been outlined:
1. Airtel: Dial *121# and input your eleven-digit NIN number. A confirmation message will be sent to indicate that the Airtel SIM card has been successfully unbarred.
2. EMTS (9Mobile): Dial *200*8#.
3. Glo: Dial *109*Your NIN number# (e.g., *109*12345678901#). Follow the prompts to submit your NIN for linkage.
4. MTN: Visit nin.mtn.ng to check your NIN status. If not linked, proceed to link it. You will need to provide an OTP and your NIN. After giving consent and submitting the NIN linking request, the line will be automatically unbarred.
5. Smile: Send your valid NIN to customercare@smile.com.ng or call 07020444444. Upon receipt of customer consent and successful verification of NIN, the line will be unbarred.
6. Spectranet: Call the toll-free line 8002345678 and submit your NIN. Complete your KYC at a Spectranet Store. Alternatively, email care@spectranet.com.ng or visit the Spectranet website to submit your NIN and complete the KYC process at a Spectranet Store.
7. Ntel: Visit any Ntel store with your NIN. Your fingerprint will be used to call up your existing KYC profile for verification. After consent is received, your line will be updated and unbarred.
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If these online steps fail, subscribers are encouraged to visit any walk-in centers of operators to unblock their lines.
ALTON reaffirms its commitment to supporting the Nigerian government and upholding the rights of citizens. The industry respects and commits to protecting the rights of individuals to communicate, share information freely and responsibly, and enjoy privacy and security regarding their data and digital communications usage.
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